Privacy Policy

Hampshire & Sussex Contract Cleaning Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or contact us.

1. Who We Are

Hampshire & Sussex Contract Cleaning Ltd is a company registered in England and Wales. Our registered address is 118A Purbrook Way, Leigh Park, Havant, Hampshire, PO9 3SB.

Contact: enquiries@hampshireandsussexcontractcleaning.com or 07999 404944.

2. Information We Collect

We may collect the following personal data:

• Contact information: name, email address, phone number, and postal address when you submit an enquiry or request a quote.
• Usage data: information about how you use our website (pages visited, time spent), collected via cookies and analytics tools.
• Communications: records of correspondence if you contact us by email, phone, or contact form.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes for our cleaning services.
• Arrange and deliver cleaning services you have booked.
• Send service-related communications (e.g. booking confirmations, invoices).
• Improve our website and services using aggregated, anonymised analytics data.
• Comply with legal obligations.

We will not use your information for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil a service agreement with you.
• Legitimate interests: to respond to enquiries and run our business effectively.
• Legal obligation: where required by law (e.g. tax records).
• Consent: where you have given explicit consent (e.g. for cookies).

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: to understand how visitors use our site (anonymised data only).

You can control cookies through your browser settings. Blocking cookies may affect certain website features.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary. Enquiry data is typically kept for up to 2 years. Financial and contractual records are retained for 6 years as required by HMRC.

7. Sharing Your Data

We do not sell or rent your personal data. We may share information with:

• Service providers who assist us in running our business (e.g. email platforms), bound by confidentiality agreements.
• Regulatory bodies or law enforcement where required by law.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Data portability — receive your data in a commonly used format.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at enquiries@hampshireandsussexcontractcleaning.com.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.

12. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

For any privacy-related questions, please contact us at enquiries@hampshireandsussexcontractcleaning.com or call 07999 404944.